We enable our customers’ vital processes which advance a more sustainable world

Our Vision and Mission

We combine our technology and worldwide engineering expertise to design and deliver solutions and services that optimise our customers’ air and gas handling processes.

Howden Business Excellence (HBE)

Howden Business Excellence (HBE) is our culture of continuous improvement with the purpose of creating sustainable value for our customers. HBE has our customers at the core, with their voice as the first element of the HBE model.

The best way to assess and identify areas to improve our service and solutions – is to ask our customers in a structured way. Feedback directly from our customers is critical and one of the ways we do this is through Net Promoter Score (NPS):

  • Identifies where improvements can be made across our products, processes and services

  • Following a recent interaction with Howden, our customer receive a satisfaction survey via email to rate your experience from 0 (not likely to recommend Howden) - 10 (highly likely to recommend Howden) and an option to provide further feedback

  • This feedback is reviewed and actioned by local teams feeding into our continuous improvement process as part of HBE.

By focusing on improving key business processes, through problem solving and direct feedback, we can enable improved performance for all our customers.


If you would like to submit an enquiry please get in touch.