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Our vision drives us; our mission directs us; our values define us
We combine our technology and worldwide engineering expertise to design and deliver solutions and services that optimise our customers’ air and gas handling processes
When our customers succeed, we succeed. We build partnerships with our customers so that we understand their goals and aspirations, and use our expertise to deliver solutions that add real value.
Our diverse. talented and inspired people make Howden. We each play our part, aligned to a common purpose, working together so that we learn, we grow and we make a difference.
With customers in mind, and as One Howden, we are committed to continuous improvement as a way of life. We challenge ourselves every day to be more efficient and more effective in everything we do.
As markets evolve, so do we - it is part of our Howden heritage, and our future. We see change as an opportunity and use our passion for solving complex problems to create innovative solutions.
Keeping each other safe is always our priority. We operate ethically, with honesty and transparency, and with respect for the communities where we live and work, to help build a more sustainable world.
Howden Business Excellence (HBE) is our culture of continuous improvement with the purpose of creating sustainable value for our customers. HBE has our customers at the core, with their voice as the first element of the HBE model.
The best way to assess and identify areas to improve our service and solutions – is to ask our customers in a structured way. Feedback directly from our customers is critical and one of the ways we do this is through Net Promoter Score (NPS):
Identifies where improvements can be made across our products, processes and services
Following a recent interaction with Howden, our customer receive a satisfaction survey via email to rate your experience from 0 (not likely to recommend Howden) - 10 (highly likely to recommend Howden) and an option to provide further feedback
This feedback is reviewed and actioned by local teams feeding into our continuous improvement process as part of HBE.
By focusing on improving key business processes, through problem solving and direct feedback, we can enable improved performance for all our customers.