Howden has once again teamed up with Microsoft and software company OrangeNXT to further improve the accuracy of our custom-built search engine, Smart Records, using digitalNXT Search, a fully managed cloud solution powered by Azure Cognitive Search.

This week at Microsoft Ignite, Microsoft’s annual gathering of technology leaders and practitioners, the technology leader introduced the latest development in their state-of-the-art search capabilities, including the enhancement with semantic search; offering direct answers to search queries.

Smart Records is solving one challenge in that it is accelerating the speed to which our experts can search through historical data, thus improving our response rate to customer enquiries. However semantic search will further enhance this tool as it can understand user intent and surface results based on their meaning – not just results based on keywords.

Combining semantic search with OrangeNXT’s custom skills makes it easy to get the most relevant results and answers over all types of content and deliver a modern search experience.

Our customers demand a fast turnaround of good quality information. With Smart Records, powered by Azure Cognitive Search and Semantic Search, we can deliver on that need.